New Star Beach Resort Samui in Bo Phut

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kommentare 5

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  Ada Chan

  :: 06 März 2018 09:34:07

  Nice view. However no service and impolite staffs . I will never stay at this hotel again. My husband and I did not feel welcome in this hotel however I saw all staff only welcome western foreigners. So if you are not western foreigners, you really need to reconsider seriously when making yr decision to book this hotel. Booked hotel car pickup but the staff held up the paper with wrong name on it. I had to seek help from other hotel's staff to find the driver from New Star. Most of the staff (including the manager 😠😨(I guessed he was the manager) who just passed by us nearby beach and pool side bar did not greet with us) (only had about 3 staff were courtesy and greeted with us) . 😲 We stayed in pool villa in the first 2 nights. However the airconditioner had noise in the mid night intermittently from 3am to 6am and We had been woken up😣. We complained but no one apologised to us. We called front desk and complained at 5am. The staff said we could change room as there s room available. She told us whenever we were ready, we just called front desk or went to front desk. However when I called around 10am, the staff received my call impolitely and did not have any record about our case. That showed there had management problem and bad internal communication. After we talked to front desk manager again, the problem was solved. So we could have better sleep for the last 2 nights. Tried Bbq seafood dinner buffet on the beach but the food was cold and really regretted to make such decision😑

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  A V

  :: 17 Januar 2018 12:01:09

  Great beach, friendly service, the rooms aren't new. Mediocre breakfast, the coffee is horrible. Location is near noisy night disco Bar

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  Ronen Kviatkovski

  :: 16 Dezember 2017 13:26:34

  Wonderful resort. Beautiful gardening nice cottage by the beautiful beach. Employees are very kind and useful. Great and elegant restaurant and breakfast with a lot of variety. Shades of the cottages and lighting can be improved.

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  宮井亮輔

  :: 12 August 2017 12:51:07

  Very nice sea side resort hotel especially for family. We stayed 2 nights and 3 days in Samui island. We woke up early in the morning to see rising the sun. It was so nice. If you would like to go to snorkeling, recommend to book separate tour.

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  Shang-chih Lin

  :: 28 März 2017 16:08:25

  Very nice place! Staff/facility/beach/big pool are all good. Swimming pool towels are too old... One way Shuttle fee from airport to resort is 500B. Motor rental fee is 300B per day, gas excluding. Recommend Mama restaurant where is at the opposite of the resort.